#GOOGLE CLOUD PRINT JOBS STUCK IN QUEUE INSTALL#
#GOOGLE CLOUD PRINT JOBS STUCK IN QUEUE WINDOWS#

To confirm if thatвЂ™s the case, youвЂ™ll need to check both the printer (Printers в†’ в†’ Summary в†’ Advanced Configuration в†’ Unauthenticated printer (enable popup authentication)), and the user (Users в†’ в†’ Details в†’ Advanced Options в†’ Unauthenticated user (enable popup authentication)).

Is the user or printer configured for Unauthenticated Printing? If so, then the workstation must be running the PaperCut client, and they must sign in when prompted.

Is the Account Selection popup enabled for the user, but they havenвЂ™t seen the pop-up yet? To test, try changing the user settings to вЂњautomatically charge to personal accountвЂќ (under Users в†’ в†’ Account Selection, in the PaperCut admin interface).

YouвЂ™ll see a warning something along the lines of вЂњCanceling print job x printed by user because they did not respond to the client popup within 10 minutesвЂќ: This may be to select an account to bill to or enter their credentials when prompted.ДЄ handy way to see if this is the issue is to wait 10 minutes after printing the test job (I kid you not), and then head into the PaperCut admin interface, and look at Logs в†’ Application Log. The job reaches the print server and is held in the queue, but the user sees nothing to releaseвЂ¦ Is the PaperCut Application Server waiting for the user to respond to a client Popup?Д¬ertain PaperCut features like Account Selection and Unauthenticated Printing require users to run the PaperCut Client on their workstations to respond to pop-up messages. This is not a common issue, but if you come across this message then take a look at this article on the вЂattempted to be unpausedвЂ™ error. This means the job has been вЂresumedвЂ™ outside of PaperCutвЂ™s control.

#GOOGLE CLOUD PRINT JOBS STUCK IN QUEUE INSTALL#

If printing through the server is not desired, then one option is to install the PaperCut Direct Print Monitor on the userвЂ™s workstation so that these jobs can be tracked.ДЄt a minimum we need to make certain that the user is printing to a queue that is monitored by PaperCut, and that print jobs show up in the PaperCut Job Log, otherwise there is not much for PaperCut to track.Дo you see an error message in the Application log with вЂњA print job was attempted to be unpaused while being held and was deleted by the systemвЂќ? You can ensure this by having the user connect to a shared print queue on the print server or by setting up PaperCut Mobility Print to share printers. If this is the case, consider deleting this print queue and connecting to the print server instead. It could be the case that the workstation is printing straight to a Bonjour-enabled printer, or directly to the IP address of the printer. If the print job isnвЂ™t reaching the server at all, then check to see how the printer connection is set up. The job never reaches the print server or printerвЂ¦ Is the print job somehow bypassing PaperCut? If this only happens with Mobility Print print jobs.If the job reaches the print server, the user can release the job, but nothing prints outвЂ¦.If the job reaches the print server and is held in the queue, but the user sees nothing to releaseвЂ¦.If the job reaches the print server but then disappears from the queueвЂ¦.If the job never reaches the print server or printerвЂ¦.Which behavior describes your issue the best? Does the job disappear immediately, does it stay held in the queue, or was it never there in the first place? Then resume the job by unchecking вЂPause PrintingвЂ™.

Does the Owner match the name of the PaperCut user?

Submit a print job that demonstrates the problem and ask these questions.Click on вЂPrinterвЂ™ in the menu bar and check вЂPause PrintingвЂ™.Right-click on the printer and click вЂOpen Printer QueueвЂ™.

#GOOGLE CLOUD PRINT JOBS STUCK IN QUEUE WINDOWS#

Open Print Management by pressing Windows key + R, then type printmanagement.msc and hit the enter key.

Google cloud print jobs stuck in queue